How to delete your account

You can delete your Home Handled account at any time, and you can do it whether or not the app is still installed on your phone. This page explains both ways to do it, and exactly what is deleted and what is kept.

How to request deletion

From inside the app: open Account Settings → Privacy → Delete my account.

If you no longer have the app installed: email support@homehandled.com from the email address on your account, and we will delete it for you.

What gets deleted

Your personal data is permanently deleted within 30 days: your name, email address, phone number, password, payment information, and your AI Concierge conversation history.

What we keep, and why

Your home data is retained anonymously. Maintenance records, home documents, and home score history are de-linked from your identity and kept as property history. This data is never visible to a future owner of your property.

What else happens

• Your subscription is cancelled. You keep access until the end of your current billing period, after which it will not renew.
• Your property is released. Another user may claim your property address after deletion. If you create a new account at the same address, you will not be eligible for a free trial.
• Household member accounts are deleted too.
• You have 30 days to change your mind. The account is scheduled for deletion rather than erased immediately, and signing back in before the 30 days are up cancels it. All sessions are signed out straight away.

Questions

For the full detail on what we collect and who we share it with, see our Privacy Policy and Terms of Service. If you have a question about deleting your account, email support@homehandled.com.